Is JustRide a ride-hailing app?
No. JustRide is planned chauffeur-driven mobility for single rides, full-day and multi-day services, airport, intercity, tours, corporate and Prestige journeys.
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Find answers or contact JustRide support for bookings, subscriptions and trip changes.
How long is a full-day JustRide service?
A standard full-day service provides up to 10 consecutive hours of vehicle and professional-driver availability.
Does 10 hours mean 10 hours of driving?
No. The 10 hours cover the full period the vehicle and driver are committed to you — driving, stops, waiting, meetings, meals, shopping and sightseeing. The clock starts at your confirmed start time, and a late start does not automatically extend it.
What are the operating hours?
The normal operating window is 06:00–22:00. Service outside these hours may be available, subject to vehicle and driver availability and the applicable night rate, confirmed with your booking.
What happens if I need the vehicle for more than 10 hours?
An extension may be available depending on vehicle and driver availability, at the applicable extension charge confirmed with your booking.
Is mileage limited?
There is no fixed mileage allowance during the standard service period. The agreed journey must remain operationally feasible; particularly long or complex journeys may need advance planning or an individual quote.
Can I use JustRide outside Accra?
Yes. JustRide operates in Accra and selected destinations throughout Ghana, subject to operational feasibility.
Are Tema, Aburi, Shai Hills and Kasoa included?
Yes. Qualifying full-day return journeys from Accra to Tema, Aburi, Shai Hills and Kasoa are included in the standard day-service rate, within the standard service period and operating conditions.
Is there an outside-Accra surcharge?
There is no surcharge for the four standard day-trip destinations — Tema, Aburi, Shai Hills and Kasoa. Exceptionally long or complex itineraries may need planning, an extension, a different tier or an individual quote.
Do multi-day bookings require an itinerary?
Not normally. A detailed itinerary is only needed for a planned tour, excursion or complex journey that requires operational planning. A Plan a Tour booking always requires one.
Can I add a day trip later?
Generally yes, subject to availability and appropriate advance planning.
Does JustRide provide driver accommodation for overnight trips?
Yes. For approved overnight journeys, JustRide handles or arranges the driver's accommodation as part of the service planning.
Is charging included?
Yes. Charging is included in the standard chauffeur-driven service — no separate charging bill. Longer or complex journeys may need an energy plan before confirmation.
What is not automatically included?
Unless your booking says otherwise: parking, tolls, attraction or entry fees, meals and personal expenses, extended service, exceptional routing and other extraordinary costs communicated to you.
Do I need to pay a deposit?
No. JustRide does not require a booking deposit.
What is the cancellation policy?
48+ hours before service: no charge, 100% refund. 24–48 hours: 25% charge, 75% refund. Under 24 hours: 50% charge, 50% refund. After the service starts or no-show: 100% charge, no refund. Tours and multi-day or long-term bookings may have their own conditions, shown before you pay.
What happens if JustRide cancels my booking?
If JustRide cancels and cannot provide an acceptable alternative, you are eligible for a 100% refund of amounts paid.
Can I drive the vehicle myself?
No. JustRide is exclusively chauffeur-driven with professional drivers included in every booking. If you prefer a self-drive vehicle, explore EleVate Rentals for multi-day PHEV rentals.
Do you offer self-drive rentals?
Self-drive is provided through our sister business unit, EleVate Rentals. All bookings have a 3-day minimum and can be booked directly via WhatsApp at rentals.elevateevsgh.com.
These answers explain the JustRide Terms & Conditions v1.2. If anything differs, the Terms apply.
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